Touch Screen Kiosks

Using Touch Screen Kiosks To Improve Customer Service

Unity Payments is your one-stop shop for all your business payment needs! They include POS Systems, Restaurant Ordering and Online Payment Processing. We also offer Touch Screen Kiosks. These revolutionary wonders can make customer satisfaction, at your place of business, go through the roof!

When it comes to customer service, touch screen kiosks are hard to beat. Now, this isn’t to say that they’re better than humans at interacting with other humans. Touch screen kiosks, however, are able to take some responsibility of the shoulders of your workers. In fact, these great digital innovations offer customer service in ways many consumers prefer.

They allow for self-service options.

These days, it is not at all uncommon to see self-serve checkouts in stores. Many shoppers much prefer the do-it-yourself option. It allows them to scan their own items and enjoy quick checkout processes. Touch screen kiosks provide the very same DIY experience. As the U.K.’s Acante Solutions points out, customers can make purchases from touch screen kiosks, removing the need for a staff member to be there to serve them.

“During the last 10 years, interactive kiosks have been used increasingly in supermarkets, cinemas and transport ticket offices,” explains their website, “Naturally, they can be tailored to suit the needs of the business and the demands of customers. Self-service screens are one of the main ways how interactive kiosks improve the customer experience thanks to several key factors.”

They remove the pressure of timely ordering.

Have you ever been in a restaurant and felt compelled to order your meal quickly? For the most part, servers are very friendly and patient. However, when dealing with fellow humans, we tend to want to be polite and courteous. With a touch screen kiosk, you don’t have to worry about anyone’s feelings. Take as long as you want to place your order! Restaurant owners love this benefit.

“Table kiosks provided in chains like Chili’s and Olive Garden allow patrons to browse the menu, order drinks, pay the tab, and even split the tab quickly and with ease, improving their customer experience,” informs New Hampshire’s Advanced Kiosks, “In the quick service (QSR) world, McDonald’s noted their patrons spend an average of 30% more per order, as the kiosk will always remind the customer to supersize their order.”

They serve as informative digital signage.

Touch screen kiosks offer you an abundance of customer service help. They don’t just serve your customers, but advertise to them as well. In today’s world, digital signage is all the rage. Unlike its stagnant counterpart, a digital sign can change at the whim of the business owner using it. By using your touch screen kiosk as digital signage, you can inform customers of product locations, forthcoming sales and other useful news.

“Through monitors, organizations can display branding, marketing materials and other visual stimulants to gain the attention of customers,” notes Acante, “The content on the screen can be changed quickly and easily, saving money for the organization. If used for advertising, the content of the screen can also be tailored to individual customers through targeted marketing.”

Learn all about the high-quality touch screen kiosks offered by Unity Payments today! Please don’t hesitate to call us at 1-800-661-3761 or email us at info@unitypayments.ca.

Author

Dan Faraldo