Have you considered installing a touch screen kiosk at your place of business? Believe it or not, doing so can work wonders in the world of customer satisfaction. A touch screen kiosk is a digital display that customers can use to have questions answered, locate products and so much more. With the tapping of the screen, a customer can find relevant information within seconds, making the customer experience fun and easy!
Significantly improve customer satisfaction.
For many people, waiting is a serious pet peeve. Having to locate a sales representative for answers to questions can cause some customers to get irritated enough to leave a store. A readily-available touch screen kiosk, however, can prevent shoppers from getting disgruntled. Thanks to its easy-to-interact-with nature, a touch screen kiosk is a real customer pleaser.
“A well-designed and professional interactive kiosk can assist clients, helping businesses cut down on long lines and respond to queries faster,” notes Sheldon White on BizCover.com, “The kiosk can answer frequently asked questions, display available products and services, and provide pricing and purchasing information.”
Provide customers with round-the-clock service.
One of the best ways to better your business is to make it a 24/7 entity. When customers know that they can always receive service – no matter the time of day or night – it gives them great confidence in the brand offering it. With a touch screen kiosk, you ensure that your customers get the information they need at any time they need it.
“When the whole world is operating around the clock, why should you be left behind?” asks Tammy Patterson on PopTopic.com, “Thanks to interactive touch screen kiosks, you can deliver customer service 24×7/365 days a year. No vacations, no sick days, no excuses! These interactive kiosks run throughout the day and night to provide valuable services to customers anytime they need it.”
Drastically reduce costs.
A touch screen kiosk does not need to be trained the way a new employee does. As a result, you can save a lot of money on training costs. Furthermore, as we just mentioned, a touch screen kiosk works all around the clock – without pay. Naturally, you don’t need to add your kiosk to the payroll! Therefore, you save a bundle on salary.
“When it comes to one-on-one interactions between customers and store employees, technical kiosks currently work more effectively than any other technology,” writes White, “Kiosks can also work as a replacement for staff, enhancing overall performance while reducing stress associated with managing staff leave.”
Grow your sales.
This really is the bottom line, isn’t it? At the end of the day, merchants simply want to increase their sales numbers. With a touch screen kiosk, you give your customers the opportunity to select items for purchase on the spot. As Patterson contends, using an interactive touch screen kiosk can efficiently boost your sales.
“With a record of the customer’s buying patterns and preferred brands, it can show promotional messages and recommended products without seeming pushy,” she explains, “Furthermore, this technology can also display bundle offers with related products so that the customer can save money, while increasing your sales.”
Learn all about the high-quality touch screen kiosks offered by Unity Payments today! Please don’t hesitate to call us at 1-800-661-3761 or email us at info@unitypayments.ca.
