Modern technology is just wonderful, isn’t it? It allows us to do things that we once never dreamed of doing. Let’s take watching movies, for example. At a point in our lives, that wasn’t too long ago, seeing a new film required us to visit a movie theatre. Today, with the touch of a few keys on just about any device we like, we can stream a brand new film at any time we wish. Things have certainly changed, haven’t they?
They’ve changed in the world of customer service too. There once was a time when we required a human being to speak to in order for our questions to be answered. Today, touch screen kiosks can do all the work of a store associate and more. There are numerous benefits to installing a touch screen kiosk at your place of business. Let’s discuss!
They are customer satisfaction boosters.
Touch screen kiosks can perform a wide variety of functions. It all depends on what your place of business uses them for. Let’s take restaurants, for example. To better customer service, a touch screen kiosk can showcase a menu and enable customers to place orders directly. This helps to speed up the process of getting hungry people their food. As a result, a restaurant’s customer satisfaction is vastly improved.
“Multi-touch kiosk technologies focus on enhancing the user experience, supporting a more informed, engaging and effective transaction experience,” informs Olea.com, “And perhaps the most important benefits of multi-touch kiosks are that they boost retail sales results and greatly enhance user satisfaction.”
They help to reduce long line-ups and wait times.
Who likes waiting in line? For most consumers, time is generally of the essence. This will be especially true during the upcoming holiday shopping rush. To ensure customer satisfaction, it’s important to provide quick and easy access to information. Touch screen kiosks allow you to do just that. They offer self-service solutions that can give out product information and/or even take payments for purchases.
“People hate queuing, as it basically is a waste of time, but they are forced to stand in lines in various organizations quite often because of the necessity to perform certain activities,” notes Sam-Solutions.com, “For this reason, self-service solutions have been introduced as great time-savers.”
They mimic smartphone usage.
User-friendly technology is a hit with just about everyone. After all, not everyone is tech savvy. A touch screen kiosk is an easy-to-use source of information and customer service. That’s because it generally functions as an oversized smartphone. Do you know anyone who doesn’t know how to use a smartphone? Using a touch screen kiosk is just as easy.
“Multi-touch kiosks let consumers interact with retail, healthcare and other types of organizations with the same intuitive ease that users already encounter with other media devices such as smartphones and tablets,” says Olea.com, “By mimicking the smartphone interface, multi-touch kiosks ride the wave of today’s hugely successful hand-held digital devices.”
Learn all about the high-quality touch screen kiosks offered by Unity Payments today! Please don’t hesitate to call us at 1-800-661-3761 or email us at info@unitypayments.ca.
