In our last blog, we revisited the topic of cart abandonment and revealed some important ways to avoid it in your online store. We listed the use of exit-intent popups, increasing your website speed and enabling a guest checkout feature as solutions. In today’s blog, we’ll take a further look into how you can get your online shoppers to follow through on their purchases.
Here are three more ways:
1. Build trust with security badges.
Many online shoppers are understandably concerned about the reputation and reliability of the businesses they intend on supporting. Adding security badges to your company website will help for you to gain trust from consumers. As Jolissa Skow points out on MonsterInsights.com, 17% of consumers abandoned their carts because they didn’t trust the site with their credit card information.
“That means when your customers shop from your store, they want to know if their credit card information is safe with you,” she writes, “One of the best ways to foster trust on your store is by adding a security badge on your checkout page. Adding a security badge will instil confidence in your customers, and also reduce the cart abandonment rate. According to research by Baymard Institute, the SSL seal from Norton is the most trusted.”
2. Display a progress indicator.
Even when shopping from the comforts of home, many consumers simply hate the waiting game. For them, the quicker the shopping experience, the better. Even when the checkout process has several steps, it’s best to show your online customers just how many steps there are. With a progress indicator, a visitor of your site will know how long it will take to complete his/her transaction. This can help with the patience issue and allow for more transactions to be completed.
“People hate checkout lines, both digital and physical,” affirms Reza Merchant on Cloudways.com, “You need a progress indicator on your website that lets an average customer know just how much longer it will take to complete the process and finalize the transaction. Progress indicators are designed to improve the quality of the checkout process.”
3. Offer free shipping.
We would argue that this just might be the most impactful way to avoid cart abandonment in your online shop. When consumers see that they will be saving money on shipping costs, it usually is an incentive for them to complete their transactions. As Skow notes, free shipping is everywhere, so your customers will likely expect it on your site as well.
“According to the Baymard Institute, 49 percent of online shoppers who abandon their carts do so because of shipping and handling costs,” she reveals, “Without a doubt, free shipping can reduce cart abandonment…You can set your free shipping threshold just above your average order value of your store. Not only will it help you to reduce shopping cart abandonment, but it also could boost the average order value of your customers.”
Is your company in need of a safe and secure e-commerce solution? Unity Payments can help you to take advantage of this ever-growing trend. We’ve made selling online easier than ever! Please don’t hesitate to call us at 1-800-661-3761 or email us at firstname.lastname@example.org to learn more.